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Open a Technical Support Ticket

Please Note: Ironton Global does not repair third party telephone equipment, Network Equipment or ISP issues. A service fee will be charged for any problems to 3rd party SIP devices, telephone systems, network related equipment or inside wiring at your residence or business.

While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.

Before you Call:

Reviewing the SIP Technical Support Reporting Information will help in gathering critical information which will aid in the repair of most issues.

Troubleshoot WAN & LAN (Newtork):

  1. Check your internet connection.
    1. Contact your ISP if required.
    2. Check your Firewall & Router settings.
      1. Disable SIPALG if required.

Troubleshoot SIP Devices

  1. For Troubleshooting Help on SIP Devices:
    1. Refer to - "SIP Device Support".
      1. Refer to - "Analog Terminal Adaptors"
      2. Refer to - "SIP Device Support"
  2. For Calling Issue Help:
    1. Refer to - "Calling Issue Support".

Open a Technical Support Ticket:

If you are currently experiencing issues with your telephone service and would like to contact our support department with pertinent information regarding your trouble.

Emailing Support:
Our automated ticketing system with respond with a ticket number for correspondence.

Phone:  (855) 226-0531
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.